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"This book is a delightful departure from traditional communication texts. Clampitt's metaphors make it easy for my MBAs to appreciate the need to go beyond their own communication skill development and to focus on communicating strategically with specific audiences. MBAs appreciate the numerous examples generated from real life situations to support the communication principles. The first edition perfectly suited my aim of highlighting the need to communicate strategically in order to manage effectively. MBAs will be even more delighted with this second edition because it more specifically focuses on how to strategically and effectively manage communication issues they regularly confront." —Allyson Adrian, Professor of Business Communication, Georgetown University "Years ago, I challenged Professor Clampitt to develop a world-class communication system at my company. This book essentially chronicles his novel response to my challenge. By ingeniously weaving together his consulting experiences, research findings, and practical models, he designs compelling solutions to organizations' most vexing communication concerns. A must read for executives and aspiring managers." —Bob DeKoch, Chief Operating Officer, Boldt Construction Do you think you communicate effectively? Think again! For students and managers who want to manage and communicate more effectively, Phil Clampitt’s book is essential reading. Communicating for Managerial Effectiveness, Second Edition enables managers and students to clearly view their communication abilities and organizational dilemmas and challenges. The first two chapters explain the complex process of communication. The third chapter examines the impact of corporate culture on the communication climate. The next six chapters analyze critical communication challenges most managers face. These chapters discuss how to: - Manage information
- Select appropriate communication channels
- Develop an effective performance feedback system
- Communicate about organizational changes
- Foster interdepartmental communication
- Create an innovative spirit
The final chapter focuses on ethics and building trust through communication practices. Real world cases and examples used throughout the book are drawn from Clampitt’s extensive organizational consulting experience and from the worlds of politics, history, science, and art. What’s new in this edition? - More – emphasis on successful action
- More – insight about managing the relationship between data, information, knowledge, and action
- More – specific advice about how to strategically communicate about organizational changes
- More – discussion of ‘dot.
CONTENTS: Foreword / Preface / Introduction / 1. How Managers Communicate / 2. What is Communication, Anyway? / 3. Communicating the Corporate Culture / 4. Managing Data, Information, Knowledge and Action / 5. Communication Channels / 6. Performance Feedback / 7. Communicating Change / 8. Interdepartmental Communication / 9. Communicating the Innovative Spirit / 10. Communication Ethics / 11. Conclusion / Appendix A: Data Bank Composition / Appendix B: Results of Communication AssessmentsÂ
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